COVID-19 updates

How is the library dealing with COVID-19?

After a mandated closure, the Hepburn Library of Norfolk is now open with modified services. We are operating on an almost normal basis, with some changes. Outlined below are those changes.

We encourage you to call us if you have any questions, we can be reached by calling (315)384-3052 or send an email to

1.) Curbside pickup is available: Patrons are welcome to call the library at (315)384-3052 to place holds on items or you can use the NCLS online catalog available with your North Country Library System card! When placing holds using the catalog, select Norfolk as the pickup library. When materials are available for pickup, staff will alert patrons. At that time, pickup arrangements can be made, you can also email us.

Curbside is available during library hours, Mondays: 10Am-12Noon and 2Pm-8Pm and Thursdays-Fridays: 10Am-12Noon and 2Pm-5Pm. Curbside remains available, and is a good option for those who do not yet feel comfortable entering the building or who are unable to follow our protocols.

2.) Library Open with modified services: Starting May 3rd the library will be open with no appointments necessary, we ask that patrons follow all NYS mandates/Executive orders when entering.

Everyone must enter through the front door. Those requiring handicap access should call the library before leaving home, or from the parking lot and we will let you in via the handicap entrance and unlock the lift so you may access the second floor.

There are currently only 3 public computers available and limited seating. This is to help with social distancing recommendations from the local health department.

We ask that before coming to the library you assess your health and consider your community-a possible exposure at the library would mean the closure and regression to only curbside.

When coming into browse, please limit the amount of materials and items you touch. Leave any items you decide you don’t want on the tables or in the dropbox so staff can shelve them appropriately.

Returns may be made in the outside book drop anytime, and in the circulation desk book drop during library hours.

In person programming is on a limited basis. Please see our calendar of events for more information of upcoming programs!

Our Library Hall is open on a limited basis right now (bookings are limited in nature and attendance and are at the discretion of the Board of Trustees and the Library Director) for more information, please call the library at (315)384-3052

Opening to the public was a big leap, and we hope to stay open and continue serving our community. For patrons needing disability accommodations while the library is operating under conditions to reduce the transmission of COVID-19, please call the library at (315)384-3052, or write to or P.O. Box 530, Norfolk NY 13667.  You will also find this information in our Safety Plan.  The library is committed to safe access for all

Information about the Novel Coronavirus (COVID-19) and the Hepburn Library of Norfolk

For Frequently Asked Questions, please look at this FAQ sheet put together by the New York State Department of Health (NYS DOH):

In addition- we have included some definitions from the World Health Organization below.

  • What is COVID-19?
    • COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. COVID-19 is now a pandemic affecting many countries globally. 1
  • What are symptoms of COVID-19?
    • The most common symptoms of COVID-19 are fever, dry cough, and tiredness. Other symptoms that are less common and may affect some patients include aches and pains, nasal congestion, headache, conjunctivitis, sore throat, diarrhea, loss of taste or smell or a rash on skin or discoloration of fingers or toes. These symptoms are usually mild and begin gradually. Some people become infected but only have very mild symptoms. Most people (about 80%) recover from the disease without needing hospital treatment. Around 1 out of every 5 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart and lung problems, diabetes, or cancer, are at higher risk of developing serious illness.  However, anyone can catch COVID-19 and become seriously ill.  People of all ages who experience fever and/or  cough associated with difficulty breathing/shortness of breath, chest pain/pressure, or loss of speech or movement should seek medical attention immediately. If possible, it is recommended to call the health care provider or facility first, so the patient can be directed to the right clinic.2

(1 &2) Source:


North Country Library System COVID-19 Community Guide

St. Lawrence County Public Health

New York State Health Department

NYS DOH FAQ (Also linked above)

Centers for Disease Control

World Health Organization

SUNY Potsdam Coronavirus Case Details

SUNY Canton COVID-19

St. Lawrence University COVID-19 Dashboard

Clarkson COVID-19 Dashboard

Reopening Guidelines Curbside/In store (NYS Dept. Health)

Governor Andrew M. Cuomo

Executive Orders From the Office of the Governor

REALM Study about Library materials and the COVID-19 Virus

CDC/ST.Lawrence County Department of Health Thanksgiving Guidelines